Our commitment to your satisfaction.
At NE(X) Mushrooms, your satisfaction matters. If you are not completely happy with your purchase, we are here to help and will review your request promptly and fairly.
Returns
You may request a return within 30 days of receiving your order.
- Products must be unopened, unused, and in the original packaging.
- To initiate a return, email support@nexmushrooms.com with your order number and the reason for your return.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed to your original payment method within 5 to 10 business days.
- Shipping costs are non refundable.
Damaged or Incorrect Orders
If your product arrives damaged or incorrect, contact us within 7 days of delivery for a replacement or a full refund. Please include your order number and, if possible, photos of the issue so we can resolve it quickly.